Join the Team
The destination of the guests, but also your
The Manna Resort is a place of peace located in the Lower Adige Valley at 750 m above sea level. From the ashes of an old sawmill, this small resort with 19 units was born in 2021, where guests come to regenerate. The natural surroundings, as well as the architecture designed in every detail, contribute to our guests' relaxation-but what leaves them wanting to return, in addition to the beauty of the facility, are the people who take care of them every day.
Open positions
Receptionist
Department: Front Office
Supervisor: Operations Manager
Description: To strengthen our young and motivated team, we are looking for a full-time RECEPTIONIST (F/M/D). The selected candidate will join the front office team and report to the Front Office Supervisor. Main duties include front office operations, check-in and check-out procedures, and ensuring a friendly and professional welcome for guests. The role also involves coordinating with other departments to ensure service continuity.
The skills we are looking for:
- Professional experience in the hospitality industry, preferably in a 5-star hotel
- Knowledge of the ASA Hotel management system
- Computer skills (Microsoft Office package)
- Ability to work independently and handle unexpected situations calmly and accurately
- Problem-solving attitude and service orientation
- Good language skills in three languages: Italian, German and English
- Reliability, discretion and a strong sense of responsibility
- Friendly, guest-oriented attitude
The tasks you will be responsible for:
- Ensure a friendly and professional welcome for guests
- Carry out check-in and check-out procedures correctly and on time
- Process reservations and requests
- Manage guest emails and messages
- Handle complaints and ensure proper resolution of issues
- Communicate with all other departments to inform them about guest needs and preferences in order to improve service and guest experience
- Advise guests by phone, email and in person about the property and surrounding area
- Update the guest archive
- Layout and translation of informational materials (menus, brochures, posters)
The benefits of being part of the Manna team:
- Warm and familiar yet professional working environment
- Training opportunities
- Team building
- Career development and promotion opportunities
- Possibility of internships in other high-level hotels or restaurants worldwide
- Full-time contract, 40 hours per week
- 5 working days per week
- Competitive salary for highly qualified candidates
- Discounts on stays, day spa, restaurant and products at Manna Resort
- Discounts at our Franz Haas winery
- Discounts at the restaurant Da Silvio in San Michele all’Adige
- 24-hour access to the Manna Resort gym
- Accommodation in single or double rooms on-site or nearby
- Meals included even on days off, with breakfast, lunch and dinner including soft drinks and coffee
- Provision and cleaning of staff uniforms
- Ideal location to reach the cities of Bolzano and Trento in half an hour by car or train
Contact person:
